![]() ![]() On my return home, I received an email saying I’d been charged $70 dollars for our no show. Eventually received communication about 2 hours before the meeting time, which was really too late to change my rearranged plans and get to the Venetian night club.Ĭommunication needs to be a lot better and earlier, even a days notice would have been acceptable. Emailed the company when had a bit of WiFi at a stop on way back to say we’d had no details. Went to visit Grand Canyon and decided we’d do something else when we got back to Vegas. On the morning of the event still had no details sent through so wrote it off as something we weren’t going to get in. I booked this as part of 40th birthday plans for the week we were in Vegas. This was terrible, I didn’t even get to a club as, with most other comments, I didn’t receive any communication about the itinerary or anything. I know most people don’t write positive reviews and mainly negative ones, so I’ve decided I’m going to start reviewing everything i do on trip advisor, good or bad. Also 2 out of the 3 "nightclubs" were basically just bars. On top of the stupid amount of money we spend on drinks in the second club, I also had a massive phone bill from trying to call them from overseas ahead of our tour as they hadn't sent over any information until a few hours before it was due to start. They should have cancelled if they knew there wasn't any. Hardly anyone returned to the bus after the second club and I wish we didn't as the hosts were just stood at the front of the bus on their phones with nothing but lies about how it's "not their job" to sort the alcohol. If we had known we could have gone to the shop ourselves to get some as clearly that was too much of a task for our "VIP" hosts. Later found out that they hadn't had alcohol for over 2 nights so they knew they weren't going to have any and that it wasn't going to get sorted by the time we come back on. Didn't get told this until we were already on the bus, Tommy said that this was due to someone "dropping the ball" and hoped it would be sorted by the time we got back on the bus. There was NO ALCOHOL on the bus as promised. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Honestly the worst night I have ever had in Vegas. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I asked go city for help, they tell me to ask Groupon, Groupon tells me to ask go city.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I finally received an email on January 18th 2023 saying that if i email them the pass they will refund. I have been trying to call, email and text rockstar for over a month now and have only gotten one response. ![]() I got notified from my CC company they charged me $99 saying i never gave them the pass. We let the person know we would not be returning to go to the last bar. Everyone else we talked to thought we were getting scammed too. I actually dont think ****** got back on. Me and my friends stayed at Zouk (the first real bar they took us to). I did not partake, covid is still a very real thing. The leader was pouring drinks into our cups from his own cup. When we finally got on the party bus they had no bar just a bottle of vodka and cranberry juice. They were the hotel bars at the hotel they told us to meet them at. This event was supposed to be full bar on the party bus and 4 exclusive bars to hop to. I provided him with all 4 passes and he took pictures of them all and let us go, telling us they went through. The night of the event the event leader met us at a hotel bar and about 10 min into the event time he told me my passes didnt go though. I accidentally put in the incorrect pass number for myself. They requested a credit card for incidentals and the go city pass numbers. On 12/30/22 i scheduled our rockstar event for 4 of us for 1/7/23. I bought a gocity pass through Groupon for las vegas. ![]()
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